Pyrrhotite is a naturally existing mineral in stone aggregate, which is used to produce concrete.
Investigators concluded that the deterioration of the concrete foundations was caused by the presence of pyrrhotite in the concrete mixture used to pour the foundations. Residents in the northeast section of Connecticut and elsewhere have reported significant structural problems with certain residential concrete foundations. (graphixel/iStock)Īllstate’s Virtual Assist is shown in these images from Allstate.(Modified with effect from January 5, 2022) Background
#Visual assist claims android#
More information:Īllstate has gone live with Virtual Assist, a new Android and iPhone app which allows a collision repairer to videoconference on demand with a remote Allstate adjuster. Occasionally, he had to submit photos he took during the Virtual Assist call for the insurer’s file, but he said that the system generally didn’t create that kind of redundancy (which would defeat the whole point) for his shop. If anything, the Virtual Assist staff seems “more cooperative,” he said. Shultz said he’d heard of opposition to Virtual Assist, but he couldn’t see the grounds for concern. He also dismissed the idea that remote adjuster might have an easier time rejecting him than one physically within the shop. “Nobody’s doing anything like that (in insurance),” he said. Now, an adjuster is “immediately” available to handle the supplement. “It’s a bad experience for everybody,” Shultz said. Under the old system, it might have taken days to get a supplement through, said Shultz, whose shop isn’t on Allstate’s direct repair program. Ricky Shultz, owner of A to Z Body and Fender, praised the app in an interview Tuesday, noting during the interview that he was just about to send three supplements off using it. Herndon wouldn’t say in the spring interview how many adjusters were manning Virtual Assist, but it wasn’t just “five people in an office, hoping that nobody calls” and scaling up for higher demand hadn’t been a problem. He called that a “huge play” for a shop - the “pure efficiency” compared to a process that might have required possibly days of waiting for an adjuster to reach the shop and inspect the supplement-inspiring damage. “Which is just incredible, when you think about the pure timing,” he said. The video calls tended to take less than 10 minutes, with the supplement typically resolved within an hour, according to Herndon. Herndon said he didn’t know if the exchanges were recorded and saved for the claim file, though the adjuster on the other end would document it the same way as one today. “I think that’s already happening today,” he said. There didn’t seem to be any issues in having adjusters other than those a shop might have more of a relationship with working on the supplements, according to Herndon. “It increases my profitability because my floor space is not tied up nearly as much.” “It cuts down the cycle time allowing our clients to get back into their own car and out of the rental vehicle,” a testimonial from CARSTAR Grand Avenue provided by Allstate states.
“We’ve had some crazy positive feedback on Virtual Assist,” Herndon said. Cycle time won’t stall because of an adjuster out sick or on vacation, and there’s no email and phone tag issues on days they’re there. There’s no need to take and email multiple photos or type out the issue. He said other carriers might be using video as well, but he thought Allstate’s was the only on-demand option.Īs a body shop representative can immediately reach an adjuster and just hold up the smartphone to show whatever additional damage needs to be documented, the appeal is obvious. Central Time with actual adjusters (not just untrained call center warm bodies), according to Herndon.Īs with Allstate’s remote QuickFoto Claim system for customers, the system is set up to match the user with an adjuster licensed in the relevant state if necessary, according to Herndon. Virtual Assist, in contrast, is fully on-demand and staffed continuously from 7:30 a.m.
Granted, a shop could just Skype or FaceTime an adjuster today, but “the difference there is you would have to set up an appointment,” Herndon noted. (It apparently has done so a California shop mentioned the program to us Monday.)īranded under Allstate’s telematics subsidiary Arity, the app can be used to seek supplements by all auto body shops in the country, not just Allstate Good Hands direct repair program facilities. Virtual Assist started in the Midwest but was planned for a national rollout, Allstate spokesman Justin Herndon said in a spring interview.
Allstate has launched Virtual Assist, a new Android and iPhone app which allows a collision repairer to videoconference with a remote Allstate adjuster.
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